Refund policy

Return & Refund Policy

At Divine Mart, we want you to have a smooth shopping experience. If you receive a product that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us within 7 days of delivery.

Eligibility for Returns

To be eligible for a return:

  • The return request must be made within 7 days of delivery.

  • The product should be unused and in its original condition, packaging, tags, and accessories where applicable.

  • You may be required to provide clear photographs or videos showing the issue with the product.

  • Products that have been damaged due to misuse, improper handling, or normal wear and tear may not be eligible for return.

Damaged, Defective or Wrong Product

If you receive a damaged, defective, or incorrect product, contact us as soon as possible with your order number and photographs/videos of the product and packaging.

After reviewing the request, we will provide instructions for the next steps.

Refunds

Once the returned product is received and inspected, we will inform you whether your refund has been approved.

If approved, the refund will be processed to the original payment method or through another suitable method, as applicable.

Refund processing time may vary depending on the payment provider or bank.

Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order. Once an order has been processed or shipped, cancellation may no longer be possible.

Return Shipping

If the return is due to a damaged, defective, or incorrect product, Divine Mart will review the case and provide appropriate return instructions.

For other return requests, return shipping arrangements may depend on the product and supplier's applicable return conditions.

Contact Us

For return or refund assistance, please contact Divine Mart through the contact information provided on our website.

Divine Mart reserves the right to review each return and refund request individually in accordance with applicable laws and the product's return conditions.